In order to offer you unique high quality products cityhomeandgarden uses different vendors from Canada and the U.S. Shipping may vary depending on the vendor however, shipping times are indicated on each of our products. Please note that in some cases you may receive multiple packages but only one flat rate shipping fee will be added to your order.
Will additional charges such as duties apply?
Canadian residents are subject to additional duty charges on certain items with the exception of the products made in North America, which are duty free.
Do we charge tax?
Taxes apply to all Canadian citizens. These taxes will be added during checkout.
Do we ship internationally?
At this time, we are only shipping to the U.S. and Canada.
How is shipping calculated?
Shipping is added during checkout and is based on one flat rate fee of $15.00.
All prices are in U.S. dollars. For Canadian Dollars please click the currency button at the top of the banner.
What is our return and exchange policy?
We pride ourselves on carrying high-quality items, and we hope that you will be pleased with your order. When you receive your order, please inspect it carefully to verify that all items meet your expectations. If, for some reason, you are not satisfied with your purchase, please contact us at firstname.lastname@example.org for a return authorization number within 15 days of receipt. Please note, your return authorization number will expire 15 days after issuance.
Please keep the box and shipping label your item was shipped in . You will need to return the item to the address stated on the shipping label. Make sure items are in their original packaging, and are appropriately secured within the shipping box. We cannot accept items for return or exchange that are not in resalable condition.
Please note a 10% restocking fee will apply.
PLEASE TAKE NOTE: The customer is responsible for shipping. We do not refund shipping charges. No credit is given for lost return packages and nonreturnable items returned to us will not be shipped back to the sender nor credited to their account. We do strongly recommend that you use a shipper with a traceable shipping method as we cannot be responsible for damaged or lost return packages.
How long before I receive my refund?
After the vendor has received your package and inspected the items, you will receive an email confirming credit total. Credit will be issued in 3 to 5 business days. Please allow adequate time for your banking institution to process the credit.