SHIPPING POLICY

All of our products are shipped using Canada Post. Shipping charges start at $15 and will vary depending on size and weight of the package as well your location. 

Please note that we strongly believe in re-using boxes when ever possible to minimize waste so you may receive your package in a box that has markings on it or has been used before.  We use biodegradable peanuts for most of our shipping. If you receive a package with bubble wrap it's because we are re-using that as well.

 

Delivery Times

All in stock products are shipped within 2-4 business days and take between 5-7 business days for delivery to your location. If we do not have it in stock shipping can take between 2-4 weeks. If your order is on back order we will contact you. Back orders can take up to 8 weeks but please note this is uncommon. We stock many of our best selling Rain Chains and all other products on our site are in stock. 

RETURN POLICY

Returns are accepted as long as the items are returned in unused condition within 15 days however, we cannot accept returns if any aging or non-shipping damage has taken place. Returns are refunded for the amount of merchandise only, this does not include shipping charges. You will have to pay for shipping the item back to us. Please contact us before returning goods for a  within 15 days of receipt.

PAYMENT METHOD

Payments may be made using Visa, Mastercard or Paypal. 

Use our secure Shopping Cart to select and order our products.

Our payment methods are using Stripe and Paypal.
 

Not comfortable ordering on line? No problem. We are happy to process your order by phone. Call us at: 877.977.2779
or email us at donna@cityhomeandgarden.com.

(Payments appear on your credit card statement as "Cityhome")
You'll receive a confirmation email when you submit your order,
then a separate email when the order is shipped.

 

Why use PayPal?
While PayPal costs us, the merchant, a little more in fees, it's really good for the customer.
Shop without sharing your financial information. When you pay with PayPal, your credit/debit card and bank account numbers are never seen by the seller or merchant. Your financial information stays safe. Plus, you get extensive protection against unauthorized payments sent from your account.

ORDERING/VIEWING RAIN CHAINS

Please note we are not a brick and mortar store however, we have samples of Rain Chains and are happy to show them to you but it is by appointment only. We are located in Clarksburg, Ontario just west of Collingwood. If you would like to make an appointment please contact us at  donna@cityhomeandgarden.com

WARRANTY

We guarantee our products for a period of one year from the date of purchase. If, for any reason, a product breaks or fails, just return it. We'll either repair the item you returned or send you a brand new one.

Please note that none of our products from our Preloved Collectables Collection will carry a warranty.